Returned

View all returned sales and process returns directly from the Sales List.

1 min read

The Returned page shows a complete record of every sale that has been returned in your pharmacy. Each entry is linked to the original sale and customer, making it easy to track what was returned, when, and how much was credited.

Navigate here from the sidebar: Sales → Returned.

Returned Sales
Navigate to returned sales from sidebar.

How to return a sale

You can initiate a return directly from the Sales List without navigating away. Click the three-dot menu (⋮) on any sale row and select Return Sale.

A confirmation dialog appears showing:

The customer name and sale number
Current outstanding balance for this sale
A warning that this action cannot be undone. All drugs in the sale will be returned to inventory

You'll also need to confirm whether a refund was initiated:

Field	Description
Refund Initiated?	Select Yes if you are refunding money to the customer, or No if no refund is being given
Refund Amount (₹)	The amount being refunded to the customer
Receipt Number	Optional receipt or reference number for this return

Click Return Sale to confirm, or Cancel to go back.

Once confirmed, a "Sale returned successfully!" message appears and the returned sale is recorded in the Returned page. All drugs from the sale are automatically added back to your inventory.

Return Sale confirmation dialog
Customer name, sale number, outstanding balance, and refund details.

Returning a sale cannot be undone. All drugs in the sale are returned to inventory immediately. Make sure the details are correct before confirming.

Viewing returned sales

Each return is displayed as a card showing:

Detail	Description
Invoice number	The original sale invoice number
Returned badge	A purple Returned tag confirming this sale has been returned
Customer name	The customer the original sale was made to
Payment method	Payment method used in the original sale
Date and time	When the return was processed
Items count	Number of items in the return

The page shows a Found X count above the list indicating how many returns are recorded.

Returned page
List of returned sales with invoice numbers, customer names, and return details.

Expanding a return

Click the chevron (▾) on the right of any return card to expand it and see the full line item breakdown:

Column	Description
SR.	Serial number
HSN	HSN code of the drug
Product	Name of the returned drug
Batch	Batch number
Expiry	Expiry date of the batch
QTY	Quantity returned
MRP	Maximum Retail Price
Discount (%)	Discount that was applied
Total	Total value of the returned item

The Grand Total is shown at the bottom right of the expanded row.

Expanded return row
Line item breakdown with HSN, product, batch, expiry, quantity, MRP, discount, and total.

Row action, Print

Clicking the three-dot menu (⋮) on any return card gives you one action:

Print: print the return record

Common Follow Ups

Drug List

Verify returned stock was added back to inventory.

Customer Ledger

Check if the refund affected the customer's outstanding balance.

Add Credit Note

Formalize the return with a proper credit note for records.

Sales List

View the original sale and check its return status.

Add Credit Note

Re-orders