How can we help?

How do I add another user?

Add a new user to your MediFlux account and assign their permissions.

How do I change a user's permissions?

Update the permissions assigned to a user in MediFlux.

How do I change my store details?

Update your store information from Account settings or contact the MediFlux Support Team for restricted changes.

How do I change or update my password?

Update the password for the main account from Profile, or change passwords for other users from User Management.

How do I remove a user?

Deactivate a user to prevent them from accessing your MediFlux account.

What do I do if I cannot log in?

Troubleshoot common login issues and regain access to your MediFlux account.

How do I invite my team?

Add pharmacists, cashiers, and other staff so they can sign in with their own accounts.

How do I sign in to MediFlux?

Steps to log in if you already have an active subscription, or what to do if you need to create a store first.

How do I adjust the amount in a customer ledger?

Use an Adjustment entry on the customer ledger to correct the outstanding balance.

How do I adjust the amount in a supplier ledger?

Use an Adjustment entry on the supplier ledger to correct the outstanding balance.

How do I add a purchase from a photo?

Upload a photo of the supplier bill on Add Purchase. MediFlux scans it and pre-fills the drug rows for you to review.

How do I check today's sales?

View recent sales and filter the Sales List to check today's sales.

How do I create a credit note?

Issue a credit note against previously sold drugs from Sales → Add Credit Note.

How do I create a debit note?

Raise a debit note to a supplier to remove stock from inventory. Two methods are available.

How do I edit a sale?

Update an existing sale from the Sales List in MediFlux.

How do I find a previous sale?

Find previous sales using the Sales List search and filters.

How do I make an NRx or H1 sale?

Sell non-prescription (NRx) or Schedule H1 drugs using the normal Add Sale flow. The drug Type is set automatically.

How do I print or share a bill?

Print, download, or share a completed sale invoice from MediFlux.

How do I return a sale?

Return a completed sale from the Sales List and record any applicable refund.

What is the difference between Save Draft and Add on a sale?

Understand why saving a sale as a draft does not add it as a completed sale.

Why is the total wrong when I sell tablets instead of a full strip?

Wrong bill totals when selling loose tablets usually mean Units were not set correctly at the time of purchase.