How do I create a credit note?

A Credit Note is used when a customer returns medicines that were previously sold. It updates the customer ledger and adds the stock back to inventory.

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Steps

1. Go to Sales → Add Credit Note.
2. Select the date and search for the customer.
3. From the list of previously sold drugs, tick the items being returned.
4. Enter the CN Qty (quantity to return) for each selected drug.
5. Review the summary at the bottom.
6. Click + Create Credit Note.

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Once created, the credit note appears in the customer’s Billing Notes and reduces their outstanding balance.