How do I adjust the amount in a customer ledger?

To correct a customer’s outstanding balance (for example a missed opening balance, price correction, or write-off), add an Adjustment entry from the customer ledger.

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Steps

1. Go to Customers → Ledger.
2. Select the customer from the left panel.
3. Click Actions (top right) and select Adjust.
4. Enter the Adjustment Amount:
   • Positive number (e.g. 500) if the customer owes you more
   • Negative number (e.g. -500) if the customer owes you less
5. Set the Entry Date if needed.
6. Add a Receipt / Reference Number and Notes (recommended).
7. Click Add.

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